Exchanges & Refunds
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
For us to accept your return, your item must be in the same condition that you received it, unused & unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
The best and quickest to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.